Responsible gaming

You must be at least 18 years old to hold an account, buy credits or play any game on Donkey HQ. Accounts that fail age verification are closed and any balance is returned to the funding source.

• Only stake credits you can comfortably afford to lose.
• Decide your budget before you start and stop when you reach it.
• Never chase a loss by increasing your stake.
• Take regular breaks. The wheel will still be here tomorrow.

• Spending more than you planned or borrowing money to play.
• Hiding how much you play from family or friends.
• Feeling anxious, low or irritable when you are not playing.
• Missing work, study or family time because of play.

• Your profile shows every spin, top up and withdrawal so nothing is hidden.
• Ask our team to pause your account for a cooling off period at any time.
• Ask us to close your account permanently and we will action it.

If play is affecting your wellbeing or finances, speak to someone. Talk to your doctor, a counsellor, or a trusted person in your life, and reach out to a support service in your area. You can also contact our team and we will help you take a break.